SUSMIT KHEDKAR
Hospitality Management | Consultant | Traveler | Foodie
WHO AM I
I am a Customer wellbeing and engagement champion with 7+ years of experience in hospitality, sales, marketing, customer service, Education, organisation, and management with advice and consultation approach.
Both personally and professionally I enjoy organising, taking charge of events, and creating memorable experiences for my clients. Over the years I have mastered the skill of promoting and up-selling goods and services that match customer preferences just like a perfect food and wine pairing! I take pride in all that I do and in the long-term relationships I’ve fostered in the process. I firmly believe that hard work eventually pays off.
I am passionate about leveraging resources at my disposal for building, helping, and supporting peers. I have often gone beyond what is expected from me to volunteer and share my expertise with anyone who needs it!
I offer consultation and advice to students and young professionals aspiring to pursue higher education in France or Europe.
At the moment, I am seeking a professional home where I can apply my skills and experience to drive business growth and expansion.
Explore my portfolio, and feel free to get in touch with any questions.
PROFESSIONAL HISTORY
Faculty & Hospitality Manager
December 2021- present
Currently, I am a faculty at MES Pillai HOC College of Arts, Science & Commerce's Department of Hospitality. Here I teach Food & Beverage service and Front office. I manage Epic cafe on campus in my capacity as a Hospitality Manager and cater 300 to 400 pax per day.
VOLUNTEER CONSULTANT
Offer consultation to students and young professionals on higher education in France and Europe in general. In addition to advice on courses and programs, visa process, accommodation and tips to succeed.
July 2018 - present
STUDENT FACILITATOR
November 2020- January 2021
At. LA DESCO Paris - an organization affiliated with the French Government. I assisted with school activities, workshops, personality development and extra-curricular activities ( Group size of 6 to 35 students)
-École élémentaire publique Saint-Jacques ( Class CM1 - CM2)
- l'école maternelle située au 15 bis, Vème arrondissement (CE1 - CE2)
FOOD AND BEVERAGE ASSISTANT
Hyatt Madeleine, 75008 Paris is the oldest enterprise of Hyatt Hotel Corporation France. I began as a management trainee and continued as F&B assistant of operations, team, service, storage, and inventory.
August 2018 - July 2020
STUDENT ORIENTATION FACILITATOR
Organised and facilitated induction and orientation of the incoming management student cohort both online and in person. Batch of 120 students for Master's and MBA programme at Paris School of Business.
July 2018 - February 2019
FOOD & BEVERAGE ASSOCIATE
October 2014 - December 2017
Worked in one of the largest business and convention hotels in India "Grand Hyatt" Mumbai. Key responsibilities involved promotion and up-selling of goods and services, management of facilities, and delegation of operations and service. Worked at various outlets:
- China House ( Chinese Specialty Restaurant)
- China House lounge ( Night Club)
- Room Service ( Order Taker & Pantry Supervisor )
- Celini (Italian Restaurant)
Hilton Mumbai,400099 INDIA. A great experience to spend long hours at a 5-star property and learn the hospitality sector in a better way. Service in a fine dining restaurant, lounge, Banquet, Front Desk, Concierge, kitchen with the greats of the industry professionals of the world. Where I learned to communicate with people whom I meet for the first time on a daily basis.
Internship
July 2012 - December 2012
EDUCATIONAL HISTORY
Learning and Living
MASTERS IN HOSPITALITY & TOURISM MANAGEMENT, PARIS SCHOOL OF BUSINESS.
PARIS. FRANCE
January 2018 - February 2019
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GPA 15.5/20
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Core Subjects - HR Management, Business Administration, Digital Marketing, International trade
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Class Representative
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Indian Student Delegate
BACHELORS IN HOSPITALITY & HOTEL ADMINISTRATION, IHM BANGALORE.
BANGALORE. INDIA
July 2011 - June 2014
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Grade 63%
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Core Subjects - Sales and Marketing, International Hospitality, Hotel Operations
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Founding member of a gourmet club
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Core committee member of special events ( theme lunch, seminars, conferences, guest lectures)
MY SKILLSET
Competence & Aptitude
French Intermediate
I remember the day quite well, it was January 2018. I landed at the Paris Charles de Gaulle airport and the only french word I knew back then was "Bonjour"!
Ever since then learning French has been an adventure which I undertook with the help of books, online lessons, talking to Parisian strangers and friends.
The best french lesson of all though was over a month long stay in rural France with a local french family. It gave me a wonderful exposure to french culture and a great appreciation of their way of life, food and of course the wine and cheese :)
Customer Service
I have a great balance between industry-specific skills and soft skills such as communication and interpersonal skills, which means I have what it takes to do brilliant work, make a contribution to any team and deliver state of the art customer service. All in all, I am a big believer in teamwork and going that extra mile for building customer loyalty.
Higher education consultation
My current profile is built up over years of professional work experience as well as research and simple observations. This makes me well placed to offer consultations regarding navigating higher education in France (Europe). Be it how to navigate the education system and succeed, find your first internship and how to get a job right after, I am available to help you. Get in touch!
WHAT PEOPLE SAY
Mr. Nuno Santos
Program Director, MBA Mangement de l'Hôtellerie , MBA ESG & Paris School of Business. PARIS
A team player and hard worker is the phrase that comes to mind when I think about Susmit. I’ve had the pleasure of knowing Susmit for a year, during which he was one of my top students at the Masters of Hospitality Management. Above all, I was impressed with Susmit’s ability to communicate with a multicultural student body and be a focal point of organizing the work within his team. And, of course, his good humor and polite personality made him a respected person within the student and teacher community. Susmit would be a true asset for any position requiring a team player and a person that constantly improves himself and comes with my heartfelt recommendation.
Mr. Quentin Rigal
Deputy General Manager, HOTEL L'ECHIQUIER OPERA,
PARIS
I found Susmit to be consistently pleasant, tackling all assignments with dedication and a smile. During this professional experience, was totally integrated with our restaurant team and always proved himself to be courteous and discreet with our international clientele as well as with his co-workers. Furthermore, well-mannered, Susmit was always respectful and attentive to his superiors. Mr. Khedkar was efficient without fail, in all work requirement which was designated to fulfill in the F&B Department, as well in the restaurant team, where he was the major time of his experience here than in the other outlets when needed. Good-willed, reflective, and well-mannered, this young person possesses all the necessary skills to lead a career in Hotel & Tourism.
"It does not matter how slowly you go as long as you do not stop"
Confucius
CONTACT
My Blog
